|
.jpg) |
Harbors, Beaches & Parks Automated Parks Reservations System
Overview
As of May 2, 2005 Harbors, Beaches & Parks has launched a new automated parks reservations system enabling the public to reserve picnic shelters, campsites, and eventually wedding locations at County regional facilities. Users will access the system online by at www.ocparks.com, or by calling 1.800.600.1600 to place a reservation through a call center.
Attributes and Benefits
- Multiple, Convenient Ways to Make a Reservation
- 1.800.600.1600 toll free 9 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 5 p.m. Saturday and Sunday Pacific Standard Time, excluding Thanksgiving, Christmas, and New Year’s Day
- www.ocparks.com 24 hours/day 7 days/week access – just click on reservations and follow the prompts
- in-person at a County regional recreational facility during regular business hours.
- Value Add to Users
- User-friendly and convenient
- Improved customer service and efficiency
- Real time, secure access to reservations from any computer or calling area
- Replaces existing outdated Point-of-Sale system
- Reduces associated costs to zero
- Enables online payment of fees
- Adds potential for additional e-commerce opportunities
- Other
- Staff augmentation – frees existing staff expected to be stretched thin as a result of impending retirements at the height of the parks busy summer season
- No up-front application development costs - fees are user-based transaction fees, which are charged at the County’s Board-approved processing costs
- Brings Parks System in line with a smart process which is fast becoming standard in the business realm and federal, state and now county parks departments nationwide.
New Parks Online Reservations
1 Irvine Park Road
Orange, CA 92869
(800)600-1600
Ocparks@ocparks.com
|
|
|
